Returns and Refunds Policy

Returns and Exchanges

The products sold in our store are precision model products specialized for medical training purposes. Due to the nature of the products, we do not accept returns or refunds due to customer convenience . Please note this in advance.

If there is a problem with the product

In the unlikely event that the product is damaged or shipped incorrectly, please contact us within 7 days of receiving the product . We will check the situation and provide an exchange or refund .

Cases where returns and refunds are not available

・Used products

- Damage caused by customer mishandling

・If more than 8 days have passed since the product arrived

contact address

For inquiries regarding returns and refunds, please contact us at the address below.
[Manufacturer/Distributor] Fasc Co., Ltd.
[Address] 2-4-33 Nakazato, Furukawa, Osaki City, Miyagi Prefecture
[Email address]cs-team@exsurg.com